Return and refund Policy

Your satisfaction, comfort, and trust are at the heart of Skinscure.

At Skinscure, your satisfaction is our priority. We strive to ensure every product meets your expectations and delivers the luxurious skincare experience you deserve.

Returns & Exchanges

• If you are not completely satisfied, you may request a return or exchange within 7 days of receiving your order.
• Products must be unused, unopened, and in their original packaging. For hygiene reasons, opened skincare products cannot be returned.
• To initiate a return or exchange, contact our Customer Care team with your order details.

Refunds

• Refunds will be processed within 10-12 business days after we receive and inspect your returned items.
• Refunds will be issued via the original payment method. Shipping fees are non-refundable.

Defective or Damaged Items

• If your product arrives damaged or defective, please contact us within 24 hours of delivery with a photo of the item, and we will arrange a replacement or refund immediately.

Exclusions

• Gift cards and promotional items are non-returnable.